Due to the customized nature of the products we produce at Feeling Pawsitive, we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your pet.

If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always endeavour to make sure you’re happy with the final masterpiece.

If you received the wrong product, and incorrect size or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case.

If you have placed an order recently and have changed your mind, you can cancel your order within 12 hours. If 12 hours have passed, the cancellation will be granted at our discretion. The reason for this is that our design team often begin work as soon as you have placed your order. If your artwork has already been created and you request to cancel, we will charge a $10 fee to cover some of the artwork costs for your order.

Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our Photo Guide, we cannot offer any solution. It’s your responsibility to submit a high quality, high resolution photo that adheres to our submission guidelines. Blurry, low quality photos will result in low quality artwork. We do allow for notes to be added to orders in case you have anything to let us know about. However, we can’t guarantee that special requests will be adhered to – for example we cannot edit a photo to close or open a mouth, add a smile etc. We can however, remove red eye, edit eye color and other requests.

We offer preview to the portraits and accessories before we print your order. Small changes that can be done to the artwork are allowed. We do not offer substantial change (e.g. new photo or product change). If you wish to use a third photo for your pet’s artwork, our customer support team can send you an invoice of $10 that will cover the creation of the new artwork.